Our technicians look forward to helping you with any Samsung Galaxy Grand Prime issues you have. Simply visit any of our offices in Richmond, Vancouver or Coquitlam and ask for the help you desire. If you don’t live near our offices, we offer mailing services to ensure you cut back on the expenses and still get the service you deserve.
Here’s how we can help you:
Screen Repair
Charging/ USB Port
Battery Replacement
Camera
Software Services/ Unlocking
Personal Data Backup/ Transfer
Liquid Damage Recovery
Other/Multiple Repairs
Frequently Asked Questions
WHAT IS YOUR WARRANTY?
Cellfixx offers a lifetime warranty on all its repairs and replacement jobs for all devices including iPhone, Samsung, HTC, Huawei, LG, etc. it is requested to keep your repair receipt save as you will need to present it at the time of warranty claim. No claim will be entertained without original repair receipt. Our warranty covers only those repaired or replaced parts for which we have performed any service, no other cell phone parts can be claimed within this warranty.
Any work carried out under legit warranty claim will be completed free of charge, however, you are responsible to bring in your device to our store and we don’t offer any pickup or drop-off for warranty claims. In any case where the device has been opened or repaired by a third part mobile repair shop other than Cellfixx or an individual, our warranty will stand null and void. Moreover, our warranty doesn’t cover any accidental damage at users’ part including water spill, drop-off, smash or misuse. All warranty claims have to be get approved by one of cellfixx employee to be deem as legit.
HOW LONG WILL IT TAKE TO REPAIR MY CELL PHONE?
All cell phone repairs will be made at our location and within the agreed time frame between our technicians and client. In any case where the repair time exceeds the decided time, the client will be informed first hand.
DO YOU OFFER A DELIVERY SERVICE FOR REPAIRS?
You can arrange to mail in your broken phone, and we’ll send it back to you as soon as it’s repaired
HOW DO I KNOW IF MY BATTERY NEEDS TO BE REPLACED?
Typically cell phone batteries have a life of 2 years and it lasts between 300 to 500 charges. In order to take full advantage of your phone its best to replace the batter after this much time has passed.
WHAT'S THE CHARGE FOR DIAGNOSING THE DEVICE?
We offer a free diagnosis on phone or tablets
DOES MY DATA NEED TO BE BACKED UP BEFORE IT'S REPAIRED?
It is advised to backup all your devices’ data before getting it repaired through cellfixx. You are requested to get your iPhone data backup through iTunes or Android data backup through preferred means. No claim for lost or corrupt data during or after cell phone repair will be entertained by Cellfixx.
